How Hyground works, from your seat

This page explains what happens after you send a message to the agent.

What happens when you send a message?

You send a message inside a session. The agent reads your message and decides what it needs to know. It runs tool calls against the systems your administrator connected to Hyground. It then writes its reply into the session.

A session does not always start with your message. See How does a session start?.

Why does the agent call tools?

The agent does not guess the state of your systems. It reads that state with a tool. Most tool calls ask one connected system for data. The result decides what the agent does next.

Why does the agent repeat the loop?

One tool call is rarely enough to answer a question. The agent reads a result, then plans the next call. It repeats this until it can answer you. You see the calls in the Tools panel of the reply.

What appears in the session while you wait?

Hyground shows Thinking... or the agent's current reasoning below the last message. A Tools panel appears for each group of calls the agent makes. The reply text appears when the agent has finished a step.

For the detail of each part, see How the agent answers.

Which systems can the agent reach?

The agent reaches the systems your administrator connected to Hyground. It reaches nothing else. See What the agent can see.

The agent uses the access your administrator configured for each connected system. It does not use your personal accounts. See Whose access the agent uses.