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Version: 2.7.0

Upload files

You can give the agent a file from your computer. Attach the file to a message in a session. The agent reads the file with that message.

Attach a file to a message​

  1. Click the plus icon in the bottom left corner of the message box. A menu opens.

  2. Click Attach file.

    The open plus menu in the message box, with the Attach file entry marked.

  3. Select one or more files in the file chooser.

  4. Type your message in the message box.

  5. Press Enter.

Hyground uploads each file when you send the message.

Two other ways lead to the same result:

  • Drag a file from your computer onto the message box. The border of the box changes color while you hold the file over it.
  • Copy a file and paste it into the message box. Hyground gives a pasted image a new file name.

Which files can you attach?​

  • Each file must stay under 2 MB.
  • The file chooser offers text, code, configuration, and log files.
  • It also offers CSV, JSON, XML, YAML, PDF, ZIP, and image files.
  • One message cannot hold two files with the same name.

Hyground shows a warning when it refuses a file. Each warning names the reason. See Troubleshooting.

What happens to an attached file?​

The card shows a spinning circle while the upload runs. You cannot remove a file while it uploads.

Remove a file​

  1. Point to the card of the file.
  2. Click the cross on the card.

The file leaves your message. Attach it again if you removed it by mistake.

Retry a failed upload​

  1. Find the red card of the file.
  2. Click the circular arrow on the card.

Hyground uploads the file again. The card leaves the red state when the upload succeeds.

Hyground does not send the message when an upload fails. Retry the upload first. A second Enter while the card is red sends the message without that file.

Open a file you attached​

Before you send, an image gets a card with a small preview. Click that preview to open the image in a window.

After you send the message, each file sits above your message text. Click the name of a file to open it in a window. The window holds a download icon.

Who can open your files?​

A file you attach belongs to the session. It follows the rules of that session. See Who can read your data? and Who can see a session?.